Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a one–hour response time guarantee for every support ticket or email that you submit to our customer care team. We’ll speedily respond to all typical inquiries and forward right away the matter to our sysadmins if any further assistance is needed. If you order the Administration Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you beforehand.
A Top–Notch Tech Support Service
Our help desk support team will be at your disposal 24x7 should you require assistance while working with our Web Control Panel or with any of the apps that we have pre–installed on your behalf on the server. And if you need assistance with the routine admin tasks on your dedicated web hosting server, you can take a glimpse at our Administration Services package, that includes data backup disk space, Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server includes our free–of–charge Web Control Panel, which features an exhaustive knowledge base plus a selection of how–to video tutorials. Whenever you need assistance working with the Web Control Panel, just click the Help or Videos buttons situated in the top right corner.