A 99.9% Server Uptime
Our shared hosting system is based on a stable, top–of–the–line hardware architecture and a significantly customized Linux distro. Thus, no matter what your site is, or how many web site visitors you’ve got, or even in case there’s a DDoS attack, our hosting servers will remain up and your websites will remain visible online.
All Linux shared hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware components built by Juniper. What’s more, on every single router, we have placed a firewall with an elaborate algorithm to successfully sift all questionable requests.
Hence, in all our datacenters – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are not content with our hosting services, or if you consider them inadequate, or if you decide that you need to have a Linux VPS instead of a cloud hosting account – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control of your domain names even if you terminate your account with us.
24/7 Technical Support
If you’ve ever had to wait for hours to receive an answer, you are aware of how infuriating this can be, even more so when your web site is at stake. That’s why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be at your disposal and they will respond to you in under an hour. And the best part is that their average support ticket response time is below twenty minutes!