Though this is not the keyfactor to identify a dependable shared hosting provider from a bad one or a reseller from a real provider, the option to call and consult with a live person is a sign that you aren't using the services of a one-person company and that you will be able to get in touch with someone any time you're looking for assistance. The phone support for hosting services may vary from common to professional, thus the problems which can be resolved through a call vary depending on the particular service provider. Generally, these matters are more basic and feature billing or 1st level technical issues because more difficult tasks generally require a support ticket where both you and the administrators can follow what's going on with a given situation. Still, being able to phone call your service provider will save you lots of time and efforts for the countless small issues which may eventually show up when you manage your web hosting account.
Phone Support in Shared Hosting
We believe that having the option to communicate with a live representative is very important, for that reason we have 3 support lines worldwide (Australia, USA and UK) and you will be able to contact us on the phone for 14 hours every day. If you consider acquiring one of our Linux shared hosting, for instance, you are able to give us a call and find more about our services prior to ordering so as to be sure that we match all system requirements for your sites. After the order, you can contact us about all the sales and / or billing troubles you may experience, or receive any kind of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of the issue.