Should you ever experience a problem with your site and be unable to fix it, ask the respective web hosting provider’s client care team to help you get the website back online. A quick solution would be the best scenario, but a lot of companies answer within twenty four hours and even more, all the more so if you are working with a reseller. Even if the problem can be solved without much effort, your site may not function properly or may not be reachable at all for an extended period, so you may lose potential customers since it’s rather unlikely that anyone would willingly revisit a site that is inoperational. Therefore, you should make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed fashion. If a script update doesn’t proceed as planned or you erase something unintendedly, for example, the website must be restored speedily so as to avoid long unavailability.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any ticket that you open or any email that you send is only 1 hour, even in case you contact us during weekends and official holidays. Whatever the nature of your inquiry or problem might be, we will lend a helping hand instantaneously and will supply you with the required info to solve any problem with your websites. The real reaction time commonly does not exceed 15-20 minutes, so you can forget about waiting for hours and hours on end to get an issue sorted out or what’s even worse than that – waiting around all day only to obtain a response that more information is needed whilst nothing’s solved. We’ll offer you assistance in a well-timed fashion because we are aware of how invaluable time can be in the dynamic digital age. The 60-minute response time guarantee is valid for any billing or technical question that you may have concerning our Linux shared hosting.