When your website hosting service provider supplies live chat support, you are able to talk with an agent live and learn helpful information or get an issue resolved timely. The key advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with Internet connection, so you won't pay any charges in the event that you're in a different state or country. What's more, it will be easier to copy and paste info such as domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party over the phone. The live chat is also a faster solution to contact your website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in the event that some situation needs a little more time to be dealt with, you are able to do something different while you wait for support on the live chat, so that you will not waste time - something that is not possible if you're on the telephone.