When your website hosting service provider supplies live chat support, you are able to talk with an agent live and learn helpful information or get an issue resolved timely. The key advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with Internet connection, so you won't pay any charges in the event that you're in a different state or country. What's more, it will be easier to copy and paste info such as domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party over the phone. The live chat is also a faster solution to contact your website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in the event that some situation needs a little more time to be dealt with, you are able to do something different while you wait for support on the live chat, so that you will not waste time - something that is not possible if you're on the telephone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a great number of problems are often resolved when you speak to a live person, we offer a live chat service for all our potential and current customers. Our chat is online every day and our customer care agents will assist you with a variety of questions and situations. If you aren't our client yet, you can find out more about our shared hosting plans and the hosting environment in general so as to make sure that your web sites will run effectively on our servers. In case you already have an account and you have some questions or you encounter any issues with any of our services, you will be able to get in touch with us through the live chat and we can provide you with the necessary details or help you troubleshoot the issue. You'll have to open a support ticket for some troubles that require more time or the assistance of a system administrator, but for a number of standard troubles you will receive help on the spot.