In case you have bought a hosting package and you’ve got certain queries regarding a given function/feature, or if you have run into a certain difficulty and you need help, you should be able to get in touch with the respective client care staff. All web hosting providers use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because of the fact that the fastest way to tackle a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both parties easy to track and allows the help desk team members to escalate the problem in the event that, for example, an admin has to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to use no less than 2 separate accounts to get in touch with the customer care team and to actually administer the hosting space. Non-stop logging in and out of different accounts could be a headache, not to mention the fact that it takes lots of time for the majority of web hosting companies to reply to ticket requests.