Integrated Ticketing System
Find out more about integrated ticketing systems, exactly how they stand out from other support options as well as what their advantage is.
In case you have bought a hosting package and you’ve got certain queries regarding a given function/feature, or if you have run into a certain difficulty and you need help, you should be able to get in touch with the respective client care staff. All web hosting providers use a ticketing system no matter if they offer other ways of contacting them aside from it or not, because of the fact that the fastest way to tackle a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both parties easy to track and allows the help desk team members to escalate the problem in the event that, for example, an admin has to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to use no less than 2 separate accounts to get in touch with the customer care team and to actually administer the hosting space. Non-stop logging in and out of different accounts could be a headache, not to mention the fact that it takes lots of time for the majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting
is not separate from the hosting account. It is an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it at any moment with just several clicks of the mouse, without leaving your web hosting account. The ticketing system offers a quick-search field, which will help you track down the status of de facto any trouble ticket that you have already submitted, if required. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to solve a specific problem even before you submit a ticket. The ticket response time is no more than sixty minutes, so you can receive prompt assistance at any specific time and in case our client service team recommends that you do something within your account, you can do it immediately without the need to leave the Hepsia Control Panel.