Although the hosting service supplied by the different companies is nearly identical, each provider has got a customized platform with its own tweaks and different ways to accomplish particular procedures. In situations like this, a big knowledge base would be quite useful both for people with little or no practical experience and for technically trained users who will at some point discover how particular procedures are carried out, but will waste valuable time in the process. The aim of such a knowledge base is to help make the hosting service fast and easy to use, sparing users a lot of time and energy. The result is more content customers, as they can effortlessly find the information they’re searching for, and substantially less work for the tech support team representatives, because usually the majority of the questions and difficulties that customers have are already outlined in the knowledge base. On the condition that the articles themselves are competently written and encompass more things, you will be able to find out more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans come with an exhaustive knowledge base where you can find info about all the issues that you might face and their solutions. You can become aware of how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your email client are accurate, but you aren’t able to send emails, for example. We have made every effort to be as comprehensive as possible and to encompass all possible options so as to save you time and to present you with different solutions for every issue. The knowledge base contains educative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in every Control Panel section, whereas if you want to browse through the complete article archive, you can go to the all-inclusive Help section.