The support that you can get from your shared hosting company is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with an existing account. Prompt and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual web hosting supplier not from some reseller. When you buy a hosting account via a company that does not own its servers and it can't access them right away, it's very likely that you will wait for a day or two so as to get a response to any question, thus your sites may remain offline for quite a while. However, a supplier that provides various means of communication and has a technical support staff that is available any time will assist you to right away and help you reduce or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our web hosting solutions before you make a purchase or you're an existing client and you have any question or a issue, you can contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more technical issues or any matters that need more time to investigate and handle. Unlike various other web hosting suppliers, our trouble tickets come with a warranted max reply time of only one hour, which means that no matter what your problem is, it will be resolved on time and you will not waste days to get something fixed.